Frequently Asked Questions
Everything you need to know about your Cat Haven shopping experience.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel. Items must have original tags attached to be eligible for a full refund.
How do I determine my size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your materials ethically sourced?
Yes, Cat Haven is committed to sustainability. We use organic cotton and recycled fabrics wherever possible, ensuring our fashion is as kind to the planet as it is to you.
Can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.