Returns & Exchanges
At Cat Haven, we want you and your feline-inspired fashion to be the perfect match, which is why we offer a hassle-free 30-day return policy for all unworn apparel. If your purchase doesn't make you purr with delight, simply follow our easy steps below to initiate a return or exchange.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Prepare Your Package
Place the items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.
- 3.Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.
- 4.Drop Off and Track
Leave your package at any authorized carrier location and keep your tracking receipt until your refund or exchange is fully processed.